FAQs

Welcome to the Unique Ink Lab FAQ page! Here you'll find answers to some of the most common questions we get. If you have any other inquiries, feel free to reach out to us directly.

1. What products do you sell?

We specialize in metal wall art, offering a variety of designs that add personality and style to any space. Each piece is crafted with care to ensure quality and durability.

2. How long will it take to receive my order?

  • Order Processing Time: 1-2 business days.
  • Delivery Time: 4-7 business days within the USA.

We strive to ensure your order arrives promptly and in perfect condition.

3. Do you offer free shipping?

Yes! We offer free shipping within the USA on all orders.

4. What is your return policy?

We offer a 30-day return window. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate the return process.

5. How do I return an item?

To return an item, simply reach out to us by email or phone. We'll guide you through the return process.

6. Do you charge a restocking fee for returns?

No, we do not charge a restocking fee for returns.

7. How do exchanges work?

The fastest way to get the item you want is to return the item you have and place a new order for the desired product. Once your return is accepted, we will issue a refund for the original item.

8. When will I receive my refund?

Refunds are processed within 10 business days after your return is accepted.

9. Can I change or cancel my order after placing it?

Unfortunately, once an order is placed and processing begins, we are unable to modify or cancel it. However, if you need assistance with a change, please reach out to us as soon as possible, and we will do our best to accommodate.

10. How do I contact you?

You can contact us by:

11. Do you ship internationally?

Currently, we offer free shipping only within the USA. We do not ship internationally at this time.

If you have any other questions or need assistance, don’t hesitate to reach out to us. We're here to help!